ViravanceAI front desk for online stores: answer, recommend and sell at any hour
Your store runs all night, but your customer service doesn't. The front desk answers where-is-my-order, helps shoppers choose, and takes the orders that need a conversation first, on your site and by phone, and then shows how much of your total sales it drove.
Free first month · No card numbers ever touch Viravance
What your customers ask
- Where's my order?
- Which one should I get for…?
- Does this come in a different size or colour?
- What's your return policy, and how long does shipping take?
- Can I order by phone?
The front desk answers these around the clock, from the services, prices and policies you give it, and finishes the job when the customer is ready.
A typical conversation
An illustrative conversation. Your front desk uses your own services, prices and wording.
How it helps
Order-status questions, privately
Customers ask about an order by number or email. The agent looks it up and sends the status to the contact on file, not into the chat for anyone to read, so it stays private.
Recommendations that close
Shoppers who hesitate over a choice get a straight answer and a one-tap path to buy, which a static FAQ can't give.
Your share of total sales
Connect your payment system and the dashboard shows the percentage of your sales the front desk drove. We read your total only to compute that percentage; it's never stored or shown.
What to connect
Everything works from the services and products you give it. These connections add live availability, payments and reporting.
Put your own numbers on it
Example inputs: 150 contacts a week, 30% missed, 25% of answered contacts become a customer worth about $75. A busy online shop where after-hours chats and calls are common, with a $75 average order.
On those inputs, roughly $3,656 a month walks away. These are illustrative numbers to show how the math works, not a benchmark for your business.
Open the calculator with these numbers, then change them to yours
What it doesn't do
- ✕It doesn't sync your Shopify product catalog today. The products it recommends live in Viravance (or Square).
- ✕It doesn't replace your checkout, support desk or returns workflow.
- ✕Order status depends on the store connection, which is early access: we'll test yours first.
Common questions
Will it work with my Shopify store?
For order-status lookups and share-of-sales reporting, yes, as an early-access connection we test with you. Product recommendations come from the catalog you keep in Viravance.
Can it process returns?
No. It answers policy questions, and anything that needs an action from you is captured for your team.
See it work for online stores
Chat with a live front desk, then start a free first month on your own site.