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Four ways to cover your front desk

OptionBest forWatch for
Hiring an employeeIn-person service and judgment callsCovers one shift, not all 168 hours of the week
Answering serviceA human voice taking messages or routing urgent callsOften per-call or per-minute billing, and usually ends in a message
Website chatbotAnswering common questions on your siteOften built to deflect questions, not complete sales; usually no phone
AI receptionist / front deskAnswering every call and chat and completing bookings and ordersCompare billing models, integrations and whether results are measured in revenue

Read more: AI receptionist vs. answering service, AI receptionist vs. hiring and how to choose an AI receptionist.