ViravanceAI customer service for small business that answers, books and sells
Customers want an answer now, by phone or chat, whatever the hour. Most small businesses can't staff that. Viravance answers every call and chat from what it knows about your business, finishes the job when it can, and passes anything that needs a person to your team with the conversation attached.
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What customer service means for a small business
Large companies mean a ticketing system, a help center and a support team when they say customer service. For a small business it's simpler and more urgent: someone calls to ask if you're open, whether you can do the job Thursday, or what a product costs, and they want an answer before they try somebody else.
That is the work an AI front desk does. It answers the question, and where the customer is ready, it takes the next step too: a booked appointment, an order, or a callback request with the details already written down.
- Answers calls and website chats at any hour, with no hold music and no queue.
- Responds from your own services, prices, hours and policies, not from a generic script.
- Books into your calendar (Cal.com and Google Calendar) using live availability.
- Takes orders and sends a hosted invoice the customer pays on the processor's page.
- Hands anything it shouldn't decide to your team, with the conversation and the customer's details.
Automated customer service that finishes the job
Most automated customer service stops at deflection: it points the customer to an article and counts the contact as resolved. That helps a company with thousands of tickets. A small business has a different problem, which is the sale or booking that never happened because nobody answered.
So Viravance measures what it landed, not what it deflected. Your dashboard shows the bookings made and the sales invoiced, in dollars, next to what the plan costs.
Phone and chat, one agent
The same agent answers your phone and runs the chat box on your website, with one set of knowledge about your business. A customer can ask on your site and finish by phone, and you manage one thing, not two tools.
Where your team still comes in
Good customer service has judgment in it. The agent doesn't issue refunds or make exceptions to your policies, and it doesn't pretend to know what it doesn't. Those conversations go to a person: team members can watch chats in a live inbox, take one over, and see what the agent already collected.
The result is that your team spends its time on the customers who need a person, not on the tenth question about opening hours.
Work out what it would do for you
The AI front desk plan calculator takes your monthly chats and calls, who answers them and what that costs, and how much slips through. It shows the plan that fits your volume, what it could save and win back in a cautious, an expected and an optimistic case, and you can email the plan to yourself.
What it costs
Viravance plans are $300, $700 and $1,500 a month with bookings and invoices, and voice minutes, bundled in, plus a one-time setup fee. Every new account starts with a free first month, set up with a real person.
What it does, and what it doesn't
What it does
- ✓Answers calls and chats around the clock
- ✓Answers from your own services, prices, hours and policies
- ✓Books appointments and takes orders, then sends a hosted invoice
- ✓Hands anything it shouldn't decide to your team, with the conversation attached
- ✓Shows the bookings and sales it landed, in dollars, on your dashboard
What it doesn't
- ✕Replace a help desk or ticketing system for a large support team
- ✕Issue refunds or make exceptions to your policies: those go to a person
- ✕Take card numbers over the phone: payment happens on the processor's hosted page
- ✕Handle HIPAA-regulated health information: Viravance isn't built for it
Common questions
What is AI customer service?
It's software that answers customers' questions by chat and phone using what it knows about your business. Viravance's version also completes the next step, such as booking the appointment or invoicing the order, and passes anything unusual to your team.
Is automated customer service the same as a chatbot?
A basic chatbot picks from scripted answers. Viravance answers in natural language from your own information, covers phone as well as chat, and can take actions through your calendar and payment tools. A person can step in at any point.
Can it replace my customer service team?
For repetitive questions, bookings and after-hours contacts, it can take a lot of the load. For complaints, exceptions and sensitive conversations you still want a person, and the agent hands those over with the details already collected.
What happens when it doesn't know the answer?
It says so, captures the customer's name, number and the reason, and alerts your team. It doesn't make up an answer, and nobody is left waiting on hold.
How much does AI customer service cost?
Viravance plans are $300, $700 and $1,500 a month, with bookings and invoices and voice minutes bundled in, plus a one-time setup fee. Every new account starts with a free first month. The plan calculator shows which plan fits your volume.
Where next
Related: AI receptionist · AI chatbot · AI order taking · AI front desk ROI · AI voice agent · AI answering service · Virtual receptionist · AI appointment scheduling · After-hours answering
Keep exploring
See it work on your own business
Chat with a live front desk, then we'll plug it into your site with you. The first month is free, with a real person helping through it.