Text Messaging Program

Viravance runs an AI front desk for businesses. It answers customers' chats and phone calls, and can book appointments and take orders. When a customer has just contacted a business this way and asks for something to be texted to them, the front desk sends a short, one-time, transactional text on that business's behalf. The text names the business.

We send texts only in reply to a customer's own request. We do not send marketing or promotional messages, we do not send to purchased or scraped lists, and we do not text anyone who has not just asked us to.

A customer starts the conversation themselves: they type in the chat on a business's website, or they call the business's phone number. During that conversation, the assistant offers to text them what they need and asks for permission and the right number.

Example, by phone. Caller: “Can I order the large box?” Assistant: “Yes. To enter your name and address securely, I can text you a short form. Is this the best number to text?” Caller: “Yes, that's fine.” The text is sent only after the caller agrees.

Example, in chat. Visitor: “Can you send me the link to pay?” Assistant: “Sure. What mobile number should I text it to?” Visitor: “555-010-0100.” The text is sent to the number the visitor typed.

Agreeing to a text is never a condition of buying anything. Customers can decline and use another way, such as entering details in the chat.

• Details link: “Acme Bakery: tap to enter your details securely, https://viravance.com/checkout/… Reply STOP to opt out.”
• Payment link: “Acme Bakery: thanks for your order. Pay securely here: https://invoice.stripe.com/… Reply STOP to opt out.”
• Booking confirmation: “Acme Bakery: you're booked for Tuesday, Oct 6 at 2:00 PM Eastern. Reply STOP to opt out, HELP for help.”
• Order status: “Acme Bakery: order ABC123 is ready for pickup. Reply STOP to opt out.”

Reply STOP to any message to stop receiving texts. Reply HELP for help, or email convert@viravance.com. Message frequency varies with what the customer asked for, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

We do not share phone numbers or consent with third parties or affiliates for marketing or promotional purposes. Numbers are shared only with the providers that deliver the messages and with the business the customer contacted. See our Privacy Policy and Terms of Service for more.

Viravance LLC. Email: convert@viravance.com.