ViravanceViravance vs Smith.ai: which fits your business?
Smith.ai is an AI-first receptionist that can hand a call to a live person, billed per call. Viravance is an AI front desk for chat and voice that books, takes orders and reports sales landed. If you're looking for a Smith.ai alternative, this is where the two differ, and where Smith.ai is the better choice.
Smith.ai details come from their pricing page, last read October 4, 2026.
| Viravance | Smith.ai | |
|---|---|---|
| Starting price | $300/month (Starter), plus a $500 one-time setup fee | Free plan; Pro from $150/month; Enterprise from $500/month |
| How usage is billed | Flat plan with 300 conversions (confirmed bookings and paid invoices) and 500 voice minutes bundled in; overage is 50¢ per extra conversion and 25¢ per extra voice minute | Per call. The free plan includes 25 calls, then $3.00 per call; Pro includes 75–300 calls with $2.00–$2.17 per extra call |
| Free trial | Free first month; add a payment method before it ends | A free plan with 25 calls a month to test; card requirement not stated. Month-to-month, with 30 days' notice to cancel |
| Channels | Phone voice and website chat on one engine | Phone, 24/7, with SMS on Pro and up. Website chat for your visitors isn't described on the pricing page |
| Orders and invoices | Yes: takes orders and sends a hosted invoice, with no card numbers handled | A payment collection service is listed; order taking isn't described on the page |
| Live human option | No live receptionists; your team can watch conversations live and step in | Yes: calls can be transferred to a live North America-based receptionist |
| Named integrations | Cal.com, Google Calendar, Square and Stripe for invoicing; Square, Shopify, Stripe and PayPal for sales reporting | Clio, Zapier and Calendly |
| ROI reporting | Sales landed and, if you connect Square, Shopify, Stripe or PayPal, your share of total sales | Not described on the pricing page |
“Not stated” means the page doesn't say, not that the feature doesn't exist. Prices change: check Smith.ai directly before you decide. Spot something out of date? Email convert@viravance.com.
Where Smith.ai is strong, and where Viravance is
Smith.ai does well
- •A real person is available when a call needs one.
- •A free plan lets you test with real calls before paying.
- •A lower entry price if you get a small number of calls.
- •Integrations that suit professional services, such as Clio and Calendly.
Viravance does well
- ✓Chat and voice on one engine and one plan.
- ✓Takes orders and sends hosted invoices instead of stopping at a message or a booking.
- ✓Reports sales landed in dollars, including your share of total sales.
- ✓A flat plan with bundled usage, so your bill doesn't climb with every extra call until you pass the bundle.
Which should you choose?
Choose Smith.ai if
- •You want a live person to handle sensitive or complex calls.
- •You get few calls and want the lowest starting cost.
- •You're a professional-services firm that lives in Clio or Calendly.
Choose Viravance if
- ✓You sell products or services and want orders and bookings completed in the conversation.
- ✓You want website chat and phone answered by the same agent.
- ✓You want to see sales landed and ROI in dollars, not call counts.
Common questions
Is Viravance a Smith.ai alternative?
For businesses that want an AI that completes bookings and orders across chat and phone, yes. If you need live human receptionists, Smith.ai's human option is a genuine advantage.
Which is cheaper?
Smith.ai is cheaper to start, with a free plan and a $150 Pro plan. Viravance starts at $300 a month but bundles conversions and voice minutes. Compare at your own volume.
See it for yourself
Chat with a live front desk, then start a free first month on your own site.